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Customer Service

How Can We Help You?

With cash

The customer can pay the sale price and other agreed charges and fees in cash, payable at a store cashier.
For transactions up to EUR 500.

Debit / Credit / Prepaid Card

The customer can pay the price of the sale and the other agreed charges and charges by charging a credit (Visa, Mastercard) or debit or prepaid card issued by a recognized Greek or foreign bank, which the COMPANY accepts for the transaction. The payment is made in one lump sum or by charging interest-free instalments, from 1 to 12, depending on the amount, with Visa, Mastercard credit cards. 

To eshop www.mancodeshop.com does not support payment in instalments. The possibility of interest-free instalments is only offered for payment from the physical shop.

The credit card charge is made after checking and certifying the data and validity of the credit card during the approval and acceptance of the order by the COMPANY, which implies the preparation of the sale (the charge can be made even if one or some of the items are not immediately available and must be ordered from suppliers). The customer is solely responsible for the correct recording and truthfulness of the credit card details and the COMPANY is not responsible in case of error.

By deposit in a bank account

The client may pay the sale price and other agreed charges and fees to the following bank accounts:

IBAN:

Name: McVictor & Hamilton SA

Pireaus Bank: GR14 0172 0530 0050 5302 6639 853

At the time of deposit, the customer should deposit the full price of the sale and other agreements, adding in the reason for the deposit his/her name and electronic order number.

The deposit slip should be sent electronically to orders@mancodeshop.com
Payment will appear within two working days of the deposit and immediately available products will be shipped afterwards.
The customer is solely responsible for the correct recording of the account number and the COMPANY is not responsible in case of error.

Replacement

You will pay when your parcel is delivered.

Please note that we do not accept orders over 500 € for payment on delivery.

You will pay the amount (including the delivery charge) to the courier company employee who will deliver your parcel. We recommend that you have the exact amount available to facilitate the transaction.

On delivery of the parcel, in the case of cash on delivery , the courier may provide you with the option to pay by card at a POS terminal.

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WE OFFER COMPLIMENTARY GROUND SHIPPING VIA ELTA COURIER ON ALL GREEK ORDERS.
YOUR GROUND SHIPPING ORDER WILL BE DELIVERED WITHIN 2 TO 3 BUSINESS DAYS.

ONCE WE HAVE SHIPPED YOUR ORDER, WE WILL SEND YOU AN EMAIL WITH SHIPPING DETAILS AND A ELTA COURIER TRACKING NUMBER. FOLLOW THE LINK IN THE EMAIL TO CHECK THE ESTIMATED ARRIVAL OF YOUR ORDER.

YOU MAY RETURN ANY PRODUCT ORDERED ON THE MANCODESHOP.COM WEBSITE FOR REFUND OR EXCHANGE WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE ORDER DATE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX). THE ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN. SALE MERCHANDISE IS FINAL SALE. WE DO NOT OFFER PRICE ADJUSTMENTS ON PREVIOUSLY PURCHASED ITEMS.

TO RETURN A PRODUCT, CONTACT CUSTOMER SERVICE AT SUPPORT@MANCODESHOP.COM OR CALL +30 2106898492. FOR MORE INFORMATION ON RETURNS PLEASE SEE TERMS AND CONDITIONS OF SALE.

YES, ITEMS MAY BE GIFT WRAPPED IN OUR SIGNATURE MANCODE BLACK GIFT BAG.

 

AT THIS TIME, WE DO NOT SHIP INTERNATIONALLY, ONLY TO EUROPEAN COUNTRIES AND TURKEY. IF YOU WOULD LIKE TO BE NOTIFIED WHEN WE DO, PLEASE EMAIL CUSTOMER SERVICE AT SUPPORT@MANCODESHOP.COM.